- The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted or if you are paying on finance you need to have been accepted for finance, paid your deposit and signed the finance agreement. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
- Acknowledgement of your order
During the checkout process of the goods you wish to purchase, you will be asked for your e-mail address along with delivery address details. Once checkout is complete and payment is processed, we will send you a confirmation of order along with invoice. Please note this may be the next day if you have placed your order on an evening. For the avoidance of doubt, this correspondence does not constitute a contract between us.
- Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Dreambedmakers. Any use of this website or its contents, including copying or storing it in whole or part by editing, for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose in line with intellectual property rights. Dreambedmakers own all the materials/information contained on this website. You are granted limited license only for purposes of viewing/ordering the material contained on this website.
- Accuracy of content
We have taken care in the preparation of the content of this website, to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
- Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
- Availability
All orders are subject to acceptance and availability. If the goods are not available the item will show as out of stock or you will be notified by our customer service team with a lead time, you will have the option either to wait until the item is available from stock, accept an alternative or to cancel your order.
If the Seller (Dreambedmakers) are not able to supply the Product and payment has already been made by the Buyer, then following the agreement between the Seller and the Buyer, the Buyer’s account will be refunded or re-credited with the sum paid by the Buyer. The refund will be carried out as soon as possible, in any event, within 30 days of the order. The Seller will not be obliged to offer any compensation for disappointment suffered.
- Ordering errors
You are able to correct errors on your order up to the point which you click on “submit” during the ordering process. Please note you will be liable if a error is made upon ordering, if you do not make us aware 24 hours prior to the agreed delivery date, then your goods will have already been dispatched with the courier and your refund will be subject to a return fee which will automatically be deducted from your refund.
- Price
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
- Payment terms
The way you make a purchase could not be easier. Just browse our website, add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ or the cart in the corner and then ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments through stripe online payments. We accept Visa, Mastercard, Maestro, Visa Electron.
All items are charged to your card immediately after your order is placed, however if your item is on a longer lead time you will be notified by email.
We will then dispatch the item with the courier company who will contact you to make you aware of your delivery and give a timeslot so you can make necessary arrangements.
Please do not e-mail credit card information, we cannot take any payments over the telephone for security purposes.
- Delivery charges
We deliver free of charge within England, Wales & Scotland excluding the post codes in the exclusion from free delivery section listed in our delivery terms.
If you are in the Scottish highlands or one of the post codes listed in the exclusion from free delivery section our couriers charge a nominal fee for this service.
- Delivery
11.1 Our delivery charges are set out under our shipping policy section.
These are normally added to your order through the checkout process after you have typed in your post code, however if the charge is not present upon checkout but is listed in our exclusion from free delivery list, we will call after the order is placed to get permission to take the charge from your card.
11.2 Please note that we are only able to deliver to addresses within the United Kingdom excluding Northern Ireland. We can also not deliver to Ireland.
11.3 We will deliver the goods to the address you specify for delivery on your order. It is important that this address is accurate. If you have any delivery instructions, please inform us via e-mail to info@dreambedmakers.co.uk. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). When you have been notified for delivery with a given timeslot and do not answer your phone leading to delivery failure, there will be a charge a minimum charge of £40 for redelivery.
11.4 We will aim to deliver the goods by the date quoted for delivery under the price on each individual product page but delivery times are not guaranteed. If we are unable to deliver in the time quoted, we will contact you with the revised delivery time via e-mail or telephone and let you know, so you can decide whether you would like to continue with the order or cancel. We will not be liable for any direct, indirect or consequential loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
11.5 Where more than one item is ordered, we will deliver them both together as soon as they are both available
11.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11.7 Please note where a delivery/collection date has been confirmed with the courier and the buyer is not present, Dreambedmakers reserves the right to charge the buyer a minimum of £40 to cover the cost of the failed delivery/collection. This charge also applies if a confirmed delivery is cancelled or changed within 48hrs of the confirmed delivery date.
11.8 Please note if the drivers are unable to get the item upstairs as it will not fit or because they think it is unsafe to do so, the customer will have the option to accept the delivery or make their own arrangements to move the goods or reject the delivery. If the delivery is rejected there will be a £60 minimum charge.
11.9 Both Dreambedmakers / the contractor and the personnel of Dreambedmakers / the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with delivery to the room of choice. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer’s household insurance.
11.10 All upgraded delivery charges must be arranged and paid for in full prior to delivery and these are all non-refundable once the item has been dispatched with the courier.
11.11 Dreambedmakers contracted deliveries will not set up your item, most beds are flat pack and require assembling.
11.12 Delivery time slots are a guideline only, the courier company try their best to keep within these time slots, but it is not always possible due to traffic, breakdown & any other unforseen circumstances. We will not compensate for deliveries arriving outside of the allocated delivery time slot. The courier can also call 30/60 mins before arrival if you need to get home to meet the delivery.
11.13 Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customers houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
11.14 We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.
11.15 Please note once the items have been dispatched there is a minimum £60.00 cancellation fee if you would like to cancel or change your order.
If the item you have ordered is not on our website we will be unable to accept it back.
11.16 Please note the courier company will deliver to the ground floor or 1st or 2nd floor room of choice. They will not deliver above the second floor of there is no lift.
11.17 The Products may be delivered by Dreambedmakers in advance of the quoted delivery date providing this has been communicated to the buyer in advance.
11.18 Deliveries made by national carriers will be delivered by one man and delivered to your front door.
11.19 All goods must be signed for; we are unable to deliver to unattended premises or outside of customer addresses.
11.20 Dreambedmakers only deliver to your doorstep or just inside your front door. If you live in a block of flats delivery will be to the ground floor only.
11.21 If Dreambedmakers agrees to such a request, there will be no additional charge. It will be expected that the passageway and the necessary room(s) will have been cleared in order to make way for the order.
11.22 Dreambedmakers third party contractors will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer. Preparation for delivery: Customers are advised when accepting goods to have protective sheets available as the goods been delivered may have transferred through a number of warehouses and delivery vehicles. Dreambedmakers will not accept any liability for any damaged caused.
11.23 Before signing for the goods please check the boxes to see if there is any sign of damage.
- Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered. As outlined under our delivery section point 11.9 will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure),
- Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. Before we have dispatched the item there will be no charge for the cancellation of your order.
Once the item has been dispatched with the courier company (which is usually 6-10 days before delivery) or delivered to yourself, there will be a minimum charge of £60 to cancel or return your order.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
13.2 Should you wish to cancel your order, please e-mail us at info@dreambedmakers.co.uk with your name and order number and give a clear statement that you wish to cancel your goods. If you have already received the items please e-mail your request through to dreambedmakers@gmail.com
13.3 If you have received the goods before you cancel you must retain possession and take good care of the goods until we come and collect them
13.4 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.5 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss of the goods is due to them not been adequately packaged for the return collection. The goods must be returned in the original packaging. Mattresses can not be slept on and bed frames can not be part or fully assembled if you are cancelling or returning the goods.
- Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
- If there is a problem with the goods
15.1 If you receive a faulty item please contact us within 7 days so that we can organize a replacement or collection of the damaged item. Please e-mail us with the details of your customer service request to info@dreambedmakers.co.uk so that we can resolve your issue as efficiently and quickly as possible.
We normally require photos of the item in order to see the fault which will be required to be emailed across to us on dreambedmakers@gmail.com
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must allow us to collect them from you. We will pay the cost of postage or collection.
- Liability
16.1 Unless agreed otherwise, if you do not receive goods ordered by us yourself within the delivery lead time on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund. If your item has already been dispatched with the courier company, there will still be a minimum charge of £60 to cancel your order.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues, or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g., under the Act) relating to faulty and/or misdescribed goods.
- Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at
- Warranties
18.1 The Seller (Dream bedmakers) warrants that the Products will correspond with their specification at the time of delivery and will be free from defect in quality, material workmanship and condition for a period of 12 months from the date of order.
18.2 The Seller shall not be liable for any breach in warranty clause 18.1 unless:
18.2.1 The Buyer provides written notice promptly once they discover or ought to have discovered the defect; and
18.2.2 The Seller is given reasonable opportunity after receiving the Buyer’s notice of defect to examine the Products in question.
18.3 The Seller shall not be liable for a breach of the warranty in clause 18.2 if:
18.3.1 The Buyer makes further use of such Products after giving notice of the defect to the Seller.
18.3.2 The defect arises because of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our written instructions as to the storage of use of the Products.
18.3.3 The Buyer alters or repairs such Products without our written consent; or
18.3.4 The Buyer has not paid the Contract price for the Products by the Payment date.
18.4 Subject to clause 18.2, if any Products do not conform with any of the warranty, then within 30 days of us examining the defective Products, the Seller (at the Seller’s option) will either:
18.4.1 Repair or replace such Products (or the defective part) free of charge.
- Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
- Law, jurisdiction and language
This website, any content contained within, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
- Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
- Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
- All images on our website are subject to copyright and cannot be copied or used without prior permission
